Frequently Asked Questions

Everything you need to know about your HiBREW experience.

What types of coffee capsules are compatible with HiBREW machines?

Most HiBREW multi-function espresso machines are designed to be compatible with Nespresso, Dolce Gusto, ground coffee, and ESE pods using our interchangeable adapters.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy for coffee makers?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.

Do HiBREW products come with a warranty?

Yes, all HiBREW appliances include a 12-month limited warranty covering manufacturing defects and hardware malfunctions under normal home use.

How do I descale and clean my HiBREW machine?

We recommend descaling your machine every 3-4 months using a citric acid solution or commercial descaler. Removable parts like the drip tray and water tank should be rinsed weekly.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.