Returns & Exchanges

At HiBREW, we want you to be completely satisfied with your coffee experience. If your machine or accessory does not meet your expectations, you can return or exchange it within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully pack the HiBREW product in its original packaging, including all manuals, cables, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label and drop off the package at your nearest authorized carrier location; please retain your tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition at our warehouse, your refund or exchange will be processed within 5 to 7 business days.